How many people will be coming to clean our home?

Our teams consist of two and or three cleaning technicians. We do have technicians who work alone and are generally reserved for senior clients.

How often should I have my home cleaned?

That is a personal preference. If you choose to book recurring, your options are weekly, fortnightly and every four weeks. You can also book on an occasional basis. You can choose our “Gold Cleaning Package” or you may customize your cleanings to meet your particular needs or budget.

Do I have to be home when you clean our home?

No. This is your preference to be home or not. The majority of our clients provide us with a key to their property and it is kept in a secure lockup area in our office with no address referencing.

Do you use my vacuum and cleaning solutions?

Purple House Maid provide state of the art equipment and most of our solutions are environmentally safe and biodegradable. If you prefer for us to use your equipment and solutions, just ask.

How do you get into our home if we are not able to be there?

When you book with Purple House Maid, entry into your home is discussed. You can provide us with a key, or make other arrangements.

Do you use harsh chemicals for your cleaning solutions?

On occasion we will use household bleach if it is needed.

What about my pets? We have a dog and a cat.

All our maids love animals. Upon booking we like to put your pets names on your file so the crews can address them by name. Any special instructions, regarding your pets is also included in your file.

What days do you clean homes?

Monday to Friday, and special arrangements can be made for one time weekend cleanings.

What times of the day do you clean?

Our office hours are 8AM to 5PM. Our cleaning hours are 8:30AM to 5:00PM.

Do you use cloths or sponges when cleaning?

We use microfibre cloths to do all cleaning so there will be no chance of anything being scratched. We use disposable sponges for tougher to clean area’s.

Are your staff insured?

All of our cleaning technicians are insured to work in your property, they also benefit from up to £10 million employers liability cover.

Are your staff trained?

All our new cleaning technicians go through an extensive 2 week training program and we update with ongoing training throughout the year.

Do you sell gift certificates?

Yes. They are sold by hourly increments with a 3 hour minimum.

Are you members of any governing bodies?

Yes, we are level 4 members of the Domestic Cleaning Alliance and are also checked and vetted with Checkatrade.com

Do I have to sign a contract?

No. We require a minimum of 48 hours for any cancellations.


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